9-1-1 Address Request Form (PDF)

Madison County 9-1-1 Addressing Requirements (PDF)

Call Volume and PSAP Statistics

911 Consolidation Committee Public Documents


When you are faced with an emergency, the more you can do to save time, the better. YOU SHOULD ALWAYS CALL 9-1-1 when you need help from the Police, Fire Department, and ambulance, OR ALL THREE!!

TRAIN YOUR ENTIRE FAMILY TO USE 9-1-1

A very young child can learn to recognize an emergency and know how to dial three digits. Practice drills with your children to ensure they are able to call 9-1-1.

You can call 9-1-1 twenty-four (24) hours a day from any working telephone in Madison County, including pay phones, cellular phones, and telephone devices for the deaf. The call is always TOLL-FREE.

A 9-1-1 EMERGENCY IS EASY TO RECOGNIZE

  • ANY crime in progress
  • ANY medical related incident
  • A motor vehicle accident
  • Suspicious people in your neighborhood
  • ANY fire or risk of fire
  • ANY suspicious or dangerous conditions

ANYTIME YOU OR SOMEONE NEAR YOU FEELS THREATENED IN ANY WAY!!

WHEN SHOULDN'T YOU CALL 9-1-1

You and your family should be aware of when NOT to call 9-1-1, such as:

  • Road conditions, licenses, permits, or to speak to an individual office.
  • Calls to non-emergency agencies like the water, light, sewer or recreational facilities.
  • Billing information
  • Follow-up inquires to previous emergencies.

STAY CALM, SPEAK CLEARLY, HELP IS ON THE WAY!!

When you dial 9-1-1, a Telecommunicator will answer, "9-1-1, where is your emergency?"

Explain what is happening as quickly and calmly as you can. Then, state your name, address and phone number. The operator will take over from there, giving you exact instructions.

Above all, STAY ON THE LINE!! Remember, while you are speaking to the Telecommunicator, they are sending HELP TO YOU!!

MADISON COUNTY 9-1-1 EDUCATIONAL PROGRAM

The Madison County 9-1-1 Coordinator's Office offers personnel experienced in the inner workings of the Madison County Enhanced 9-1-1 System. They possess the ability to discuss and demonstrate the system in terminology that can be easily understood by the public, whether the audience consists of pre-schoolers or senior citizens. If your group or organization is interested in booking a speaker, please call (618) 296-5911. An educational video is shown during the presentation, and 9-1-1 informational and educational items are given away.

911 Consolidation Committee Private Information


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